5 Course Support

Is the problem with:
Understanding your course requirements or syllabus?
Understanding the course material?

If yes, contact your instructor. Use the method specified in the syllabus.

Is the problem with:
Accessing your Canvas course?
Understanding how to submit an assignment?
Understanding how to participate in a discussion?
Understanding how to take a quiz?

If yes, contact the It Help Desk at (413) 565-1487 or by email at techsupport@baypath.edu

What if I am having a different problem?

Navigate to the Information Technology Helpdesk page within BPU Community.

On the Helpdesk home page, click or tap on “Submit a Ticket.”
When you are entering a ticket, please put as much detail as possible. If a part of your Canvas course is not working right, be sure to tell us:
course number and section
week and assignment
details of what is happening
screenshots, if possible
The more details you give, the faster we can start working on the issue rather than asking you for more information.
Use the “attach a file” option if you have a screenshot or other information that may assist us.