What to Do When You Have a Problem:

Is the problem with:

• Understanding your course requirements or syllabus?
• Understanding the course material?

If yes, contact your instructor. Use the method specified in the syllabus.

Is the problem with:

• Accessing your Canvas course?
• Understanding how to submit an assignment?
• Understanding how to participate in a discussion?
• Understanding how to take a quiz?

If yes, contact the Online Support Team:

Email techsupport@baypath.edu or call at (413) 565-1487

What if I am Having a Different Problem?

Visit the IT Helpdesk Homepage.

• To open a Support Ticket, scroll down on the Helpdesk home page and click on “Submit a Ticket”
• When you are entering a ticket, please include as much detail as possible. If a part of your Canvas course is not working right, be sure to tell us:
  • course number and section
  • week number and assignment/discussion/page title
  • details of what is happening
  • screenshots, if possible
• The more details you give, the faster we can start working on the issue rather than asking you for more information.
• Use the “attach a file” option if you have a screenshot or other information that may assist us.