Week 3 Learning Materials

How to Write an Effective Problem Statement

This article outlines the fundamentals of the problem statement and suggests a format to “describe an undesirable gap between the current-state level of performance and the desired future-state level of performance” (Morgan 2020).

Empathy Mapping: A Guide to Getting Inside a User’s Head

This article describes what an empathy map is, its function, and its basic components.

How to Create a User Persona

This article describes what a user persona is, its function, and its basic components.

Sources

Morgan, R. (2020, February 3). How to Write an Effective Problem Statement. iSixSigma. https://www.isixsigma.com/new-to-six-sigma/getting-started/how-to-write-an-effective-problem-statement/.

Brown, J. L. (2018, June 27). Empathy Mapping: A Guide to Getting Inside a User’s Head. https://www.uxbooth.com/articles/empathy-mapping-a-guide-to-getting-inside-a-users-head/.

Ellis, M. (2018, January 24). How to create a user persona. 99designs. https://99designs.com/blog/business/how-to-create-user-personas/.